Relationships, not Rules
We exist to support professionals in the landscape industry, period. As a small, family run business serving mostly small, family run businesses, we're more interested in expanding relationships with our customers than in expansive corporate policies. Listed below are general guidelines, but we always want to address any special needs or the rare problem that arises through conversation, not contract. In short, we love to talk, and we love to find solutions.
- In general, plants are not warrantied, and cannot be returned. We take great pride in our quality control, but you get to decide if a plant meets your standards; if it does not, you don't have to take it.
- In general, Special Orders are yours once the order is confirmed. Some plants are doomed to a quick death if they remain in pots (in the extreme temperatures of Healdsburg especially), and others aren't in demand in our area. We do understand projects sometimes change, and if possible, we will integrate a Special Order into our stock, but we are not always able to do so.
- Payment is due on the 10th of the month following purchase. If you have an open invoice from January 1, and an invoice from January 30, they are both due on February 10. We are reluctant to add late fees, but we also hate to pay late fees to our vendors. Please call us if you need to work something out - we've been there and we want to help.